“VMCH have recently upgraded the emergency call systems across seven of our Retirement Living sites to the NOVO system produced by Legrand Care Australia, resulting in an upgrade of in excess of 400 units across these sites. NOVO’s features and functionalities are impressive, with both GSM and internet capabilities, ensuring that emergency monitoring is always accessible for our valuable residents. The system provides real time monitoring and alerts for emergencies, enabling swift and effective response in critical situations.

Acsess Health’s customer support has been exceptional. From the initial consultation to the installation of the units and ongoing support, their team has been responsive, knowledgeable and dedicated to addressing VMCH’s needs and the needs of our residents. They have been proactive in providing updates, training and advice. I highly recommend Acsess Health and the NOVO system to any organisation seeking to enhance their emergency preparedness and ensure the well-being of their residents.”

– Monika Jurcevic, Retirement Living Manager, VMCH

“Our retirement village had been using an outdated emergency system for many years.  We constantly had problems as it too was incorporated into our telephone system.  It was time for a change. Acsess Health has been our provider for emergency, internet and telephone systems.  After discussions with them we decided to change over to the NOVO system which has been a great fit for our Village. 

A small base station either positioned in the kitchen or centrally in the living room powered by electricity and not reliant on the phone system.  Residents have embraced the new system as it is easy and safe to use.  The health and well being of our residents are paramount and the NOVO system is the most efficient for their safety in times of emergency.”

– Rosemary Seymour, Operations Manager, Lilydale Valley Views

“We have been installing NOVO Alarms in all our new builds for approximately 12 months and are delighted with the results. They are small and functional and our residents are very happy with the fact that they don’t clutter up their benchtops. From our point of view they are quick and easy to install as well as being easy to explain to our residents. As our old Medi Minder units break down we are replacing them with a NOVO unit and so eventually the whole village will be converted.

I do not hesitate to recommend the NOVO Alarm and am happy to speak personally with any Village Managers considering an upgrade.”

– Kelvin Gilder, Sales Manager, Hume Retirement Resort